Terms And Conditions

TERMS OF SERVICES

Pear Tree Media (“we”, “us”) provides hosting and email, domain registration, web design and internet marketing services together with such other services as are agreed between it and the customer (“the Services”).

1. Conditions

By subscribing to any of the Services and opening an account with us (“the Account”) you (“the Customer”) agree to be bound by these terms and conditions. These terms and conditions apply to all Pear Tree Media accounts. They set out the basis on which we offer our services and should be read carefully.

2. Services

2.1 Pear Tree Media will use reasonable efforts to supply a continuous service. However, Pear Tree Media is not liable for any loss of data resulting from delays outside of our control, missed or non-deliveries, service interruptions or by errors or omissions of the customer. Pear Tree Media is not responsible for any losses suffered resulting from acts of god or force majeure including civil unrest, riots, floods, drought, fire, war and imposing legislation.
2.2 You agree that Pear Tree Media is not liable to you for any special consequential damages which you may suffer as a result of loss of business, contracts, profits, savings or otherwise. Pear Tree Media is unable to exercise control over material sent over the internet and excludes all liability of any kind for the publication by the Customer of inaccurate, misleading, offensive, threatening or obscene material, or material that is in breach of UK or other applicable law
2.3 Pear Tree Media customers are liable for all charges levied by their telephone service provider arising from the Customer's use of the Services.
2.4 From time to time Pear Tree Media or its sub-contractors need to carry out maintenance on the network, which may involve temporarily shutting parts of it down. Pear Tree Media will give as much notice as possible and shall try to keep this work to the period specified in the notice. Pear Tree Media accepts no liability whatsoever arising from such a suspension of the service
2.5 The Customer agrees that it will not re-sell, sub-lease, reassign or transfer any part of the Services.
2.6 YOU acknowledge and agree that details of YOUR name, address, telephone and fax numbers together with email address(es) and assigned IP Addresses may be released to the RIPE NCC to ensure that both WE and YOU fulfil their obligations under prevailing RIPE policies and that such data may be published in whole or in part in the RIPE WHOIS database
3. Banned Content

3.1 Customers must use the Services provided for lawful, authorised purposes only. Transmission, storage, or presentation of any information, data or material in violation of any British law is prohibited. The list of banned content includes, but is not limited to :-
(a) Illegal Material - This includes illegally exploited copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.
(b) Warez - This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
c) HYIP - We do not allow any HYIP sites, or sites that link to or have content related to HYIP sites.
(d) Proxy - We do not allow any proxy set-ups or connections or any sort of activity through remote proxy connections on our Shared Hosting, Reseller Hosting, VPS Hosting, Semi-Dedicated Hosting and Dedicated Servers. The first offense committed by the Customer will result in suspension of their Account. Any second violation will result in immediate Account termination.
(e) IRC Hosts - Hosting an IRC server that is part of or connected to another IRC network or server or has a connection to an IRC network. Servers or virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server will not be reconnected to the network until such time that you agree to completely remove any and all traces of the IRC server, and agree to let us have access to your server to confirm that the content has been completely removed. Any second violation will result in immediate account termination.
(f) Defamatory content - any website content that makes a false claim, expressively stated or implied to be factual, that may give an individual, business, product, group, government or nation a negative image.
g) Bit Torrents: Use of software and scripts for "bit torrents" or similar is not allowed on our servers. This includes sending or receiving files using these mechanisms.
3.2 We are under no obligation to edit, review or modify the contents of your website. However, we reserve the right to remove any content without notice. For the avoidance of doubt we do not pro-actively monitor messages that you may post on our managed sites, but we reserve the right to remove such message at our sole discretion
3.3 Any Customer found to be using the Services for any of the purposes contained in Clause 3.1 may have their Account terminated without notice.
3.4 The Customer agrees to fully and effectively indemnify Pear Tree Media against all losses, costs, actions, proceedings, claims, damages, expenses, (including legal expenses) or liabilities, howsoever suffered or incurred directly by Pear Tree Media in consequence of the Customers breach or non-observance of this Clause 3.
3.5 The Customer shall defend and pay all costs, damages, awards, fees (including legal expenses) and judgments awarded against Pear Tree Media arising from breach or breaches of this Clause 3. Pear Tree Media may in its absolute discretion defend such claims and may compromise such claims with the consent of the Customer, such consent not to be unreasonably withheld. The Customer shall provide Pear Tree Media with the assistance necessary to defend such claims, at the Customer’s sole expense.
4. Domains

4.1 You agree and understand that we are not the domain registrar therefore we do not have our own nominet tags or NIC tags.
4.2 We register domains through a partner company. We do not place your details on the whois output of the domain due to legal reasons however if you commit any sort of illegal activity we reserve full right to provide the appropriate personnel with your details. If you wish to have your details displayed upon the whois output please contact us and we will be glad to assist you.
5. Adult Content

We allow websites with legal adult content only. We do not allow pornographic or sexually-explicit images of children or any pictures/video which are obtained illegally to host on our servers.
6. Size limitations
You agree and understand that the maximum size of a single MS SQL database will not exceed 400 MB irrespective of the web space allocated to the hosting account and that the size of each mailbox will be limited to 500 MB on all our Linux and Windows Shared and Reseller hosting services.
7. Server / Resource / Staff Abuse

7.1 You agree and understand that any attempts to undermine or cause harm to any of our servers is strictly prohibited and that we take no responsibility for the use of our clients' accounts.
7.2 If you abuse the resources we provide in any way, we reserve the unqualified right to immediately deactivate your Account without refund.
7.3 If you operate any site using what we deem to be excessive CPU cycles or any resources that cause strain to other sites, we reserve the right to impose new terms on you in exchange for the current terms that you enjoy (i.e. an upgrade). You are allowed to use up to 25% of total resources available on a shared server and if your account continues to use more than 25% of the resources, it will result in suspension.
7.4 Denial of Service (DOS) attacks directed at Pear Tree Media, or any attempts to launch a DOS attack from our servers are strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of your Account.
7.5 Pear Tree Media reserves the right to disable/delete any feature or application provided on shared hosting service without notification if that feature/application is found to be detrimental and/or is hampering the web servers' overall health and performance.
7.6 If you are in any way disrespectful towards any member of the Pear Tree Media staff we have full right to terminate your account with us without any refund.
8. Bandwidth

If your account exceeds the bandwidth limit, we will inform you. If you do not wish to purchase extra bandwidth or upgrade your Account and continue to exceed the limit, the Account shall be suspended until you demonstrate to us that you have taken measures to ensure that the limit won’t be exceeded again or upgrade your account, whichever is earlier. The Account will be reactivated in the following month.
9. Commercial Advertising- Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE)

9.1 You agree and understand that spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your Account for immediate deactivation with no refund. Pear Tree Media would be the sole arbiter as to what constitutes a violation of this Clause.
9.2 You agree and understand that we have set a limit of 200 outgoing emails per hour on shared and reseller hosting, 500 outgoing emails per hour on VPS Hosting, 1000 outgoing emails per hour on Semi Dedicated Hosting and 3600 outgoing emails per hour on Dedicated Hosting to avoid any sort of email spamming from our servers. Customers cannot send more than the specified number of emails in an hour irrespective of the size of their mailing lists.
10. Affiliate Commissions

Affiliates cannot earn commission on the purchase of their own web hosting account and/or purchases made on their own billing account. As an affiliate, you are not permitted to self refer yourself. For instance, if you join our affiliate program and use the link code to sign up for your own personal account, you will not be entitled to receive any affiliate commission.
11. Backups

11.1 Pear Tree Media will use reasonable efforts to protect and backup data for clients on a regular basis, however, Pear Tree Media does not guarantee the existence, accuracy, or regularity of its backup services and, therefore, you are solely responsible for making back-up files in connection with your use of the Services.
11.2 You agree and understand that any back-up which Pear Tree Media may carry out will not include any media files. These include (but are not limited to) mp3, mpeg, wmv or any other video/audio files.
12. Billing

12.We do not accept cheque as a form of payment, we accept , cash, bank transfer,
12.2 Invoices are generated and payments must be made within 21 days to avoid the suspension of your account. If no payment is received, your account will be suspended 1 day after the 21st day. There will be a £100 reconnection fee payable with the outstanding invoice before resuming the service. If no attempt is made within the next 10 days to pay due invoice(s), we reserve the right to permanently terminate your account and format all data held. In total 11 days from the 21st day we will permanently terminate your account.
13. Security and Viruses

13.1 You are responsible for any misuse of your Account and you must take steps to ensure that others do not gain unauthorized access to your Account. You may not use your Account to breach the security of another account or attempt to gain unauthorised access to another network or server.
13.2 Your password provides access to your Account. It is your responsibility to keep your password secure.
13.3 Sharing your password and account access with unauthorized users is strictly prohibited. You must take care and prevent others from using your Account since you will be responsible for the consequences.
13.4 Attempting to obtain another user's account password is strictly prohibited, and will result in termination of service.
13.5 You must adopt adequate security measures to prevent or minimize unauthorised use of your Account.
13.6 You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorised to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
13.7 You may not attempt to interfere with service to any user, host or network or carry out DOS attacks. This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
13.8 You agree and understand that users who violate systems or network security may incur criminal or civil liability. Pear Tree Media will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
13.9 You agree to complete your own tests for computer viruses in accordance with best computing practice prior to each and every operational use of the Services
13.10 JailShell Access - We do provide ssh access on Linux shared hosting packages but for security reason the access is restricted to specific IP's only. In order to avail the services you must have a local network connection with static ip address or else every time you will have to contact our support team to white list your current ip address.
14. Cancellations & Refunds

14.1 Pear Tree Media reserves the right to suspend OR terminate services on receipt of abuse complaints.
14.2 There will be no refund for new domain registrations, ID Protect, WHM/CPanel, Plesk VPS & Dedicated Server License, Virtuozzo, SSL Certificates and Site Builder as these are purchased from External Vendors & Pear Tree Media does not get any refund in case of cancellation of licenses.
14.3 Any service interruptions or downtime due to scheduled maintenance by Pear Tree Media or our network providers will not count towards the uptime guarantee. Pear Tree Media is not liable in any way for failure of third party services.
14.4 Pear Tree Media is in no way liable for any downtime or interruption of service due to hacking activities
15. Modification of Terms of Service

Pear Tree Media reserves the right to modify or change these terms of service at all times. All customers are bound by the latest terms of service published on this website.
16. Termination

16.1 We reserve the right to refuse, terminate, or suspend your access to the Services for any reason at our sole discretion upon giving 14 days written notice to you.
16.2 We may suspend your Account immediately upon breach by you of any of the terms and conditions herein, including, without limitation, late or non-payment of monies due.
19.Effect of Termination

On termination or expiry of your Account for whatever reason you shall pay immediately all sums outstanding pending on your Account to Pear Tree Media within 14 working days.
20.Limitation of liability

20.1 Pear Tree Media disclaims all liabilities in connection with the following :
(a)loss of material uploaded;
(b)incompatibility of the Services with any of the Customer's equipment, software or telecommunications links;
(c)technical problems including errors or interruptions of the Services;
(d)unsuitability, unreliability or inaccuracy of the Services;
(e)computer viruses of any kind obtained by the Customer in the course of using the Services;
(f)any security breaches whatsoever affecting the Customer’s Account.
20.2 In no event shall Pear Tree Media be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information.
20.3 Nothing in this Clause 20 excludes each party's liability with respect to death and personal injury resulting from the negligence of that party, its employees, agents or subcontractors or for fraudulent misrepresentation or under the tort of deceit.
20.4 Subject to Clause 20.3, our liability to you in contract, tort, negligence or otherwise arising out of or in connection with the Services shall for any one incident or series of related incidents be limited to the annual fees paid by you to us in the year in which the liability first arose. No liability whatsoever will be accepted by us unless and until you have provided documentary evidence to our satisfaction proving that loss has occurred.
20.5 We exclude all liability of any kind in respect of any material on the internet posted by the Customer by means of the Services and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Services or on the internet, the accuracy, completeness or suitability for any purpose of any website content and the acts or omissions of other providers of telecommunications or internet services (including domain name registration authorities) or for faults in or failures of their equipment.
20.6 Pear Tree Media will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.
21. Indemnity

The Customer agrees that it shall defend, indemnify, save and hold Pear Tree Media harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Pear Tree Media, its agents, its customers, officers and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees or assigns in connection with their use of the Services.
22. Law
22.1 This Agreement will be governed by and construed and interpreted in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.
22.2 The Customer and Pear Tree Media both agree that a court may strike out or override any part of these terms and conditions if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the terms and conditions as if the offending clause or clauses had never been contained in them.
23. Additonal Information
1.Domains
Domain Name Registrations must be paid for immediately upon invoice
If payment is not made then it could lead to suspension of all services including your hosting and email of all domains hosted with my company.
If this is the case then you will be liable for any administration fees associated with the resale of the domain name. the fees are as follows:-
Auction listing of domain £10.00
Admin fee £20.00
Transfer fees £50.00
You are of course entitled to transfer your domain to any registrar available to you, if you wish your domain transferred that is not a problem we reserve the right to charge a £50 transfer fee which is payable before the transfer takes place and all outstanding invoices made be cleared before any transfer will be made.
24.Hosting

All invoices for hosting are due immediately upon receipt with no exceptions. Hosting packages always expires on the last day of the month and you will always be invoiced between the 1st and 10th of that month, payment must always be made within 21 Days of received invoice , failure to do so will incur a late payment charge of £5.00
If the balance of the account is still outstanding on the day of expiry including any late charges incurred then the website will be suspended, this includes all email services
To have the website re-instated all invoices must be cleared and paid and a reinstatement fee of £150 will have to be made before the website and emails are turned back on.
Again you are entitled to move your website to any provider of your choice, the transfer fees are as follows:-
To back up and send website files for you to place on your new server £175.00
To back up and for me to place website on your new server £350.00
If you do not wish to pay the transfer charges then your website files will be deleted form the server completely although a back-up will be kept for 6 months in the case you wish to have these files which incur the above charges
As before no transfer will be started until cleared payment of charges
25.Hosting Charges

From 2013 I have introduced a new charge to the hosting, in the past those of you with multiple domains have always been charged the same rate as people with single domains
With immediately affect you will be charged the same price for single domains but second and subsequent domains will be charged at 50% of the single site fee
For example
First site will be charge as normal at £90 per year
Second site £45 per year
Third site £45 per year
We reserve the right to limit the bandwidth used by any given site and to make a charge of 50 pence per 100mb per month
Failure to pay any invoice will result in suspension of services until such time monies are cleared
26.Support

If you report a problem with your website or emails I shall investigate as normal, If the fault been caused by your own actions then the following charges will apply:-
Initial admin fee £75
Hourly rate of investigation £50
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Delighted to recommend Pear Tree Media, the site was designed to a high standard functioning perfectly, and creates the professional image that we are looking to achieve. Jeremy also responded very promptly in respect of any ongoing issues with the site, I would have no hesitation in recommending them.

Michael Trower, Michael Trower Property Management